Reservation origins

1. A customer may find your listing on UpWoof and make a reservation via the platform.
2. You may create the reservation in UpWoof after a customer contacts you via other means such as email or phone call. UpWoof refers to these reservations as "off platform".

The reservation workflow

1. NEW - The customer has started filling out the information for their reservation request but it is incomplete and not yet ready for review.
2. AWAITING REVIEW - The customer has sent you a reservation request which you can accept or decline.
3. CONFIRMED - You have reviewed the reservation request and can accommodate it. The customer is notified of this.
4. CHECKED IN - The customer has dropped off their pet for their stay at your listing.
5. CHECKED OUT - The customer has picked up their pet. The stay at your listing is complete. The customer is invoiced at this time.
6. COMPLETED - The reservation will automatically transition to completed once the reservation is paid in full.

Receiving payment

The payment workflow is activated when you check out a guest(s) from their reservation.

There are two main ways you can receive customer payment for reservations on the UpWoof platform.

1. You can automatically send the customer an invoice via the UpWoof Stripe integration.
2. You can receive customer payment outside of the UpWoof platform e.g. via your own Point of Sale (POS) system. UpWoof refers to these payments as "Out of Band".

Completion

1. All the charges on a reservation have been paid by the customer.
2. 48 hours or more have passed since the reservation's check out date.